Order Error Report Form

Please fill out each question below within 24 hrs of the receipt of your order. Our Logistics Manager will respond to this request within 10 business days and you will be notified of the outcome of your request via the email address you enter below.

If you need further assistance please contact Charles Parkes cparkes@easttexasfoodbank.org – 903-617-2060 or Adam Jimenez at ajimenez@easttexasfoodbank.org – 903-617-2023. Thank you for serving our hungry East Texans!

Agency Number*
Please provide your agency number
Agency Name*
Please provide your agency name.
Reason For Report*
Multiple selections are allowed.
- Did not receive the product
- Product quantity was incomplete
- Product was unusable
- Product was damaged
- Poor quality
- Charged delivery fee for produce
- Too much product
Invoice #*
What is the invoice # (not the PO) you received product on?
Item # or Incorrect Fee*
What is the item # of the damaged / incomplete product or the produce delivery fee charged?
Quantity damaged, missing, or too much*
How many cases were damaged, missing, or too much sent?
Did you inspect your product upon pick up/delivery?*
- Yes
- No
Contact Name*
Please provide the name of the person we should contact regarding the issue.
Email Address*
Please provide the email address we should email regarding the issue.

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