This Texarkana Pantry & Warehouse Shift Lead position provides coordination, shift oversight, and supportive services to the Texarkana Resource Center. In a supporting role, the shift lead will be responsible for the daily in-house operations of the food pantry and warehouse. They provide direction and oversee the warehouse associate. The Shift Lead manages warehouse/pantry volunteers as required.

Job Responsibilities:

· Occasionally travel to ETFB Headquarters in Tyler, Texas for meetings

· Ability to use all equipment in the pantry and warehouse, including computers, pallet jacks, etc.

· Conducts volunteer training events and ensures 3-4 volunteers are assigned and trained per shift and directs volunteers to serve effectively

· Assures proper documentation is on file (Civil Rights, etc.).

· Promotes volunteer opportunities to neighbors

· Helps coordinate volunteer schedules, TXKRC shift checklist, assists in logging volunteer hours, and directs volunteers, i.e., Stocking, Shopping with Neighbors, Cleaning Facility, Cross-training in Oasis/Intake, etc.

· Promptly responds to requests for information regarding the food pantry

· Assists the Branch Manager with volunteer appreciation

· Keeps accurate food pantry records and reports to the ETFB and promptly submits requested reports and inspections to the ETFB

· Ensures neighbor data compliance with state and federal regulations on an administrative and site level.

· Promptly communicates essential information to the Branch Manager

· Assists in educating clients about the available East Texas Food Bank programs

· Provides excellent customer service to volunteers and pantry customers

· Lead employee on-site when the Branch Manager is not present

· Assist at other ETFB Branch locations when needed

· Assigns duties to Pantry and Warehouse Associate and volunteers

· Apply common sense understanding to written, oral, or diagram form instructions

· Deal with challenges involving variables in standardized situations

· When required, work evenings and weekends—open and close TXKRC

· Other duties as assigned

Qualifications:

• Ability and experience working in various software programs

• Ability to handle multiple tasks, prioritize and complete work in a timely fashion

• Open-minded to new work ideas and methods to streamline warehouse and pantry operations

• Ability to problem-solve various issues

• Ability to work well with persons of varied sexual preference, racial, ethnic, cultural, socio-economic backgrounds, and differently-abled individuals

• Ability to deliver services to those in need with compassion, clear boundaries, and good communication skills

• Ability to maintain confidentiality at all times

• Highly organized, motivated, and flexible under pressure

• Ability to direct and supervise others effectively

· Ability to open and close the TXKRC responsibly

· Ability to resolve issues requiring mathematical skills and reasoning

· Ability to comprehend and interpret safety and food safety regulations, operating and maintenance instructions, and policy and procedure manuals

· Ability to document cooler and freezer temperatures

· Apply common sense understanding to written, oral, or diagram form instructions

· Deal with challenges involving variables in standardized situations

· Ability to work evenings and weekends

· Mathematical Skills and Reasoning Ability

· Ability to comprehend and interpret safety and food safety regulations, operating and maintenance instructions and policy, and procedure manuals

· Ability to prepare routine reports and correspondence. Ability to document cooler and freezer temperatures and care as needed

· Ability to communicate effectively with employees/clients of the organization

Education/Experience:

• Previous experience in customer service and warehouse/pantry operations

• Must have a high school diploma or equivalent. Associate’s or Bachelor’s degree preferred.

• Spanish speaking preferred.

• Experience with Microsoft applications.

Physical Requirements:

• Ability to sit, type, and view a computer screen for periods. Lift a maximum of 70 pounds and climb ladders. Operate lift and pallet jacks in the warehouse. Stock pantry and warehouse as needed.

This job description reflects management’s assignment of essential functions, and nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Please send resumes/cover letters to:
East Texas Food Bank
c/o Human Resources
3201 Robertson Road
Tyler, TX 75701
No phone calls please